Cyber Records - About Us - Values & Principles

"As physicians, we understand the need for improved medical records documentation and sharing. We know that to provide the very best care possible, we must have accurate and timely information. As software experts, we developed the solutions to the challenges that we face, as physicians, in practice." - Drs. Henry & Nancy Klotz, President and Vice President, Cyber Records, Inc.

Values & Principles

At Cyber Records, our business decisions are guided by our core values and principles, as follows:

People

At Cyber Records, we value our people. Our organizational structure is adaptive and flexible, and we support our employees with the resources they need for skill development and learning for effective decision-making. We realize that there must be a balance between work and life, and make a concerted effort to recognize and show sensitivity to employee work and life situations. We support diversity in the workplace.

Technology

We believe that by effectively managing innovation, we can improve our technology offering. We are careful to integrate technology strategy with business strategy, understanding that technological innovation results from knowledge converged with environmental (industry, market, economic, political, etc.) dynamics.

Customer Relationship Management

At Cyber Records, we know that we must continually increase our value proposition in order to delight our customers beyond their expectations. We get up close and personal with our customers in order to truly understand the product and service bundles they need to succeed in the competitive global economy. We endeavor to deploy next-generation CRM strategies with the hope of satisfying customer needs as soon as they emerge.

Stakeholders

We strive to build long-term relationships with our stakeholders by treating these relationships just as we would relationships with our friends and family members. We communicate openly; work hard to deliver on our promises; build trust between one another; keep in close contact during product and service development and delivery cycles; and demonstrate honesty and ethical behaviors. We focus our efforts on building long-term relationships, looking beyond the transaction to the lifetime value of the relationship.

Total Quality Management (TQM)

At Cyber Records, we believe that technology is key to ensuring that intelligence flows beyond our organizational boundaries - to our partners, alliances, suppliers, and customers. Our goal is to empower all stakeholders so they can effectively sense and respond to environmental trends and events. We understand that commitment to our goals must flow from the top and be evident in opportunities for training and education in quality methods, quality improvement projects, benchmarks and progress measurements, accomplishments rewarded, and continual revisits to our approach and strategies.

Electronic medical records - voice recognition software - digital imaging - healthcare delivery - voice recognition - Cyber Records